1. Who We Are

LeadsTrackr is a CRM, lead management, marketing automation, communication, and business operations platform.

Data Controller / Business / Data Fiduciary:
LeadsTrackr
Website: https://leadstrackr.com
Email: contact@leadstrackr.com

If you have any privacy-related questions, requests, or complaints, please contact us using the details above.

2. Scope of This Policy

This Privacy Policy applies to personal data we collect:

• when you visit our website;

• when you create an account or use the Services;

• when you contact us for sales, support, billing, or other inquiries;

• when you connect third-party services or integrations;

• when you use communication features such as calls, SMS, email, WhatsApp, workflows, forms, calendars, funnels, websites, and automations;

• when your customers, leads, contacts, or end users are processed through the platform by you.

This Privacy Policy does not apply to third-party websites, services, or platforms that we do not control, even if they are linked to or integrated with our Services.

3. Categories of Personal Data We Collect

Depending on how you interact with LeadsTrackr, we may collect the following categories of personal data:

A. Account and Profile Information

We may collect your name, email address, phone number, company name, billing details, profile image, login credentials, authentication identifiers, user role, subscription plan, and other account-related information.

B. Business and Customer Relationship Data

If you use LeadsTrackr as a CRM or marketing platform, we may process data you upload, sync, import, collect, or generate through the Services, including contact names, phone numbers, email addresses, lead details, notes, tags, pipeline stages, appointment data, task information, custom field values, communication history, and other customer relationship data.

C. Communications Data

We may process messages and metadata associated with emails, SMS, calls, call recordings where enabled, voicemail, chat, WhatsApp, workflow messages, support tickets, and other communications sent or received through the Services.

D. Payment and Billing Information

If you purchase a subscription or paid service, payment-related information may be collected and processed by our third-party payment processors. We may receive limited billing information such as billing contact details, payment status, invoice details, and subscription history, but we do not store full payment card details unless explicitly stated.

E. Technical and Device Information

We may automatically collect IP address, browser type, device identifiers, operating system, app version, language settings, time zone, referral URLs, pages viewed, clicks, session activity, and other usage or diagnostic information.

F. Cookies and Similar Technologies

We may collect information through cookies, pixels, SDKs, local storage, web beacons, and similar technologies to operate the website, remember preferences, analyze usage, improve performance, protect security, and support marketing activities.

G. Integration Data

If you connect third-party services such as email providers, telephony providers, social media platforms, payment tools, calendars, messaging services, ad platforms, or other apps, we may process data and tokens necessary to enable those integrations.

H. Support and Feedback Information

We may collect any information you choose to share when contacting support, booking demos, reporting bugs, submitting forms, joining waitlists, or providing feedback.

I. Website and Funnel Submission Data

If you or your customers submit forms, surveys, landing page data, appointment requests, or other information through LeadsTrackr-powered assets, we may process names, contact details, preferences, inquiry details, and any other information entered into those forms.

J. AI, Automation, and Workflow Data

If you use automation, AI-assisted tools, smart workflows, templates, or message-generation features, we may process prompts, workflow configuration data, communication inputs, outputs, and operational metadata necessary to provide those features.

4. Sensitive Data

Please do not submit sensitive personal data unless it is strictly necessary and legally permitted. Sensitive personal data may include government-issued identification numbers, financial account credentials, health information, biometric information, precise geolocation, children’s data, or other data classified as sensitive under applicable law.

If sensitive data is processed through the Services, you are responsible for ensuring you have a valid legal basis and all required notices, permissions, and safeguards.

5. How We Collect Personal Data

We collect personal data:

• directly from you when you sign up, subscribe, contact us, or use the Services;

• from your inputs, uploads, forms, workflows, communications, and integrations;

• automatically through your device and browser when you use the website or platform;

• from third-party integrations or service providers you connect;

• from customers, leads, or users interacting with pages, forms, messages, or other assets operated through the platform;

• from analytics, fraud prevention, authentication, and infrastructure providers.

6. Purposes for Which We Use Personal Data

We may use personal data for the following purposes:

• to provide, maintain, operate, and improve the Services;

• to create and manage accounts, workspaces, agencies, subaccounts, users, permissions, and settings;

• to process leads, contacts, communication history, appointments, workflows, and customer relationship records;

• to send transactional messages, service updates, security alerts, reminders, confirmations, and other operational communications;

• to support email, SMS, calling, WhatsApp, calendars, automations, websites, forms, funnels, reporting, and integrations;

• to authenticate users and secure the platform;

• to process purchases, subscriptions, invoices, payments, renewals, and account administration;

• to respond to inquiries, support requests, and feedback;

• to monitor usage, debug issues, analyze performance, and develop new features;

• to detect, prevent, investigate, and respond to fraud, abuse, unauthorized access, and security incidents;

• to comply with legal obligations, enforce our terms, and protect our rights, users, customers, and the public;

• to personalize user experience and improve product relevance;

• to conduct legitimate business operations such as audits, backups, internal reporting, and corporate governance;

• to provide AI-assisted, automated, or workflow-based functionality where enabled.

7. Legal Bases for Processing

Where required by applicable law, we rely on one or more of the following legal bases:

• your consent;

• performance of a contract or taking steps at your request before entering into a contract;

• compliance with legal obligations;

• legitimate business interests, including operating, securing, and improving the Services;

• other lawful grounds permitted under applicable law.

Where consent is required, you may withdraw it subject to legal and operational limitations.

8. Customer Data and End-User Data

If you use LeadsTrackr to collect, store, or process personal data relating to your own leads, customers, prospects, employees, or other contacts (“Customer Data”), you are responsible for:

• ensuring you have the right to collect and use that data;

• providing all required privacy notices;

• obtaining all necessary consents and permissions;

• honoring data subject rights and communication preferences;

• complying with all applicable privacy, marketing, telephony, messaging, and consumer protection laws.

In such cases, LeadsTrackr generally acts as a service provider, processor, or data processor on your behalf for Customer Data, except where we use data for our own legitimate operational, legal, security, or compliance purposes.

9. Cookies, Analytics, and Tracking Technologies

We use cookies and similar technologies for essential website functionality, session management, authentication, analytics, security, performance monitoring, remembering preferences, and marketing or remarketing where permitted.

These technologies may help us:

• keep you signed in;

• remember settings and preferences;

• understand how users interact with our website and Services;

• troubleshoot and improve performance;

• measure campaign and product effectiveness;

• detect abuse and protect against fraud.

You may be able to control cookies through your browser settings or device preferences. Disabling certain cookies may affect the functionality of the Services.

10. How We Share Personal Data

We do not sell personal data in the traditional sense unless explicitly stated. We may share personal data with:

A. Service Providers and Vendors

We may share data with hosting providers, database providers, payment processors, analytics providers, communications vendors, cloud infrastructure providers, customer support tools, authentication providers, monitoring providers, and other vendors that help us operate the Services.

B. Integrations and Connected Apps

If you choose to connect third-party services, we may share and receive data as necessary to support those integrations.

C. Within Your Organization

Your data may be visible to authorized users, administrators, team members, agencies, subaccounts, clients, or other persons with access to the workspace or account, depending on your configuration.

D. Compliance and Legal Requests

We may disclose data if required to do so by law, regulation, subpoena, court order, government request, or other valid legal process.

E. Protection of Rights and Safety

We may disclose data where necessary to investigate fraud, enforce agreements, prevent misuse, protect security, or safeguard our rights, property, users, or others.

F. Business Transfers

We may share or transfer personal data in connection with a merger, acquisition, financing, reorganization, sale of assets, or similar corporate transaction, subject to appropriate safeguards.

G. With Your Direction or Consent

We may share personal data when you instruct us to do so or otherwise consent.

11. International Data Transfers

Your personal data may be processed in countries other than the country in which you reside, including countries where privacy laws may differ.

Where required, we take reasonable steps to implement appropriate safeguards for international data transfers, which may include contractual protections, lawful transfer mechanisms, vendor assessments, and other measures required by applicable law.

12. Data Retention

We retain personal data for as long as necessary to:

• provide the Services;

• maintain your account;

• fulfill the purposes described in this Privacy Policy;

• comply with legal, tax, accounting, operational, security, and reporting obligations;

• resolve disputes and enforce agreements.

Retention periods may vary depending on the type of data, the nature of the service, legal requirements, customer instructions, backup schedules, and legitimate business needs.

When data is no longer required, we will delete, anonymize, or securely dispose of it, unless retention is required or permitted by law.

13. Security of Personal Data

We take privacy and security seriously and implement reasonable administrative, technical, and organizational safeguards designed to protect personal data against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

These safeguards may include, as applicable:

• encryption of data in transit using secure protocols;

• encryption or other protection of stored data where appropriate;

• access controls based on role and business need;

• strong authentication measures, including support for multi-factor authentication where available;

• secure credential handling and secret management;

• activity logging, monitoring, and auditing;

• firewalling, network segmentation, and infrastructure hardening where appropriate;

• backup, recovery, and business continuity measures;

• vendor due diligence and access limitation;

• patching, maintenance, vulnerability management, and security testing where applicable;

• internal policies, confidentiality obligations, and training for authorized personnel;

• incident detection, response, and remediation procedures.

However, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, while we strive to protect personal data, we cannot guarantee absolute security.

14. User Choices and Rights

Depending on your location and applicable law, you may have rights regarding your personal data, including the right to:

• access personal data we hold about you;

• request correction of inaccurate or incomplete data;

• request deletion of personal data;

• withdraw consent where processing is based on consent;

• object to or restrict certain processing;

• request portability of certain data;

• opt out of certain marketing communications;

• lodge a complaint with a regulator or supervisory authority.

To exercise any privacy rights, please contact us at [Contact Email]. We may need to verify your identity before fulfilling your request. We may also decline or limit requests where permitted by law.

If you are a customer using LeadsTrackr on behalf of your own business and your request relates to Customer Data controlled by that business, we may direct you to the relevant account owner or organization.

15. Marketing Communications

We may send you product updates, promotional messages, newsletters, educational materials, and offers where permitted by law. You can opt out of marketing emails by using the unsubscribe link in the message or by contacting us.

Please note that even if you opt out of marketing communications, we may still send important transactional or service-related communications.

16. Third-Party Services and Links

Our Services may contain links to third-party websites, plugins, applications, and services. This Privacy Policy does not apply to those third parties. Their privacy practices are governed by their own policies, and we encourage you to review them before sharing data.

17. Children’s Privacy

Our Services are not directed to children, and we do not knowingly collect personal data from children below the age required by applicable law without appropriate authorization.

If you believe that a child has provided us with personal data in violation of applicable law, please contact us, and we will take appropriate steps.

18. Data Accuracy and User Responsibility

You are responsible for ensuring that the information you provide to LeadsTrackr is accurate, current, and lawful to process. You must not upload or process personal data through the Services unless you have the necessary rights, permissions, and legal basis to do so.

19. Data Breach and Incident Response

If we become aware of a data breach or security incident affecting personal data, we will investigate, take appropriate containment and remediation measures, and provide notifications where required by applicable law or contractual obligation.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our Services, business practices, legal requirements, or security measures.

When we make updates, we will revise the “Last Updated” date above. If changes are material, we may provide additional notice through the website, product interface, or email where appropriate.

Your continued use of the Services after the updated Privacy Policy becomes effective means that you acknowledge the updated policy, to the extent permitted by law.

21. Contact Us

If you have questions, requests, or concerns about this Privacy Policy or our privacy practices, please get in touch with us at:

LeadsTrackr
Email: contact@leadstrackr.com
Website: https://leadstrackr.com