1. Eligibility

You may use the Services only if:

• you are legally capable of entering into a binding agreement;

• you are authorized to act on behalf of yourself, your business, or the entity you represent;

• your use of the Services does not violate any applicable law, regulation, or contractual restriction.

If you are using the Services on behalf of a company, agency, client, or other entity, you represent and warrant that you have authority to bind that entity to these Terms.

2. Services

LeadsTrackr provides software and related services for CRM, lead management, marketing automation, communications, workflow automation, websites, funnels, forms, reporting, scheduling, AI-assisted tools, and related business operations.

We may improve, modify, suspend, or discontinue any part of the Services at any time, with or without notice, where permitted by law.

We may also offer beta, preview, early access, or experimental features. Such features may be modified or withdrawn at any time and may be subject to additional terms.

3. Account Registration and Security

To access certain features, you may need to create an account.

You agree to:

• provide accurate, current, and complete information;

• keep your login credentials confidential;

• maintain and promptly update your account information;

• use reasonable security measures to prevent unauthorized access;

• notify us promptly of any suspected unauthorized use, account compromise, or security incident.

You are responsible for all activity occurring under your account, workspace, subaccount, agency account, team account, or any credentials issued to you, except to the extent caused by our own breach of these Terms.

We reserve the right to suspend or restrict access where we believe an account is compromised, being misused, or creates legal, security, or operational risk.

4. Subscription Plans, Fees, and Billing

Certain Services may be offered on a paid subscription basis.

By subscribing to a paid plan, you agree to pay all fees, charges, taxes, and applicable levies associated with your selected plan. Fees may be billed on a recurring basis unless otherwise stated.

You authorize us and/or our payment processors to charge your payment method for:

• subscription fees;

• usage-based charges;

• add-on services;

• communication or integration-related charges;

• applicable taxes and government charges.

Unless otherwise stated:

• fees are non-refundable;

• subscriptions renew automatically at the end of each billing cycle;

• you are responsible for canceling before renewal if you do not want the next cycle charged;

• downgrades, cancellations, or pauses may take effect at the end of the current billing period.

We may change pricing, features, usage limits, or plan structures from time to time. If we make material pricing changes to your plan, we will provide notice where required.

5. Free Trials, Promotions, and Credits

We may offer free trials, promotional pricing, discounts, credits, or limited-time offers. These are provided at our discretion and may be revoked, modified, or limited at any time.

Unless explicitly stated otherwise, free trials or promotional access may automatically convert into paid subscriptions if not canceled before the trial ends.

Credits, promotional balances, and discounts have no cash value unless required by law.

6. Acceptable Use

You agree not to use the Services to:

• violate any law, regulation, industry guideline, or third-party right;

• store, transmit, or process unlawful, defamatory, fraudulent, abusive, harassing, or misleading content;

• send spam, unlawful marketing messages, robocalls, or unsolicited communications;

• violate telemarketing, privacy, consumer protection, anti-spam, or communications laws;

• impersonate any person or entity or misrepresent affiliation;

• transmit malware, viruses, harmful code, or malicious content;

• probe, scan, exploit, disrupt, overload, reverse engineer, or interfere with the Services or related systems;

• gain unauthorized access to data, accounts, networks, or infrastructure;

• circumvent security features, usage restrictions, or billing controls;

• use the Services for phishing, scams, fraud, or deceptive business practices;

• upload or process data unless you have the lawful right to do so;

• infringe intellectual property, privacy, publicity, confidentiality, or contractual rights;

• use the Services in a way that could damage our systems, reputation, operations, or other users.

We may investigate suspected misuse and suspend or terminate access if we believe a violation has occurred.

7. Communications, Messaging, Calling, and Compliance Responsibility

LeadsTrackr may provide or support features related to email, SMS, voice calls, call recordings, voicemail, WhatsApp, workflow messaging, notifications, or other communication channels.

You acknowledge and agree that you are solely responsible for:

• ensuring you have all legally required notices, opt-ins, permissions, and consents;

• complying with all applicable telemarketing, anti-spam, privacy, consumer protection, recording, and communications laws;

• honoring opt-outs, unsubscribe requests, quiet hours, consent withdrawals, and suppression requirements;

• maintaining accurate contact preferences and lawful messaging practices;

• ensuring that scripts, campaigns, recordings, and communication workflows comply with applicable law.

LeadsTrackr is not your legal advisor and does not guarantee that your campaigns, automations, templates, forms, call flows, or messaging practices comply with the laws applicable to your jurisdiction, industry, or recipients.

If call recording or message logging features are used, you are responsible for providing all legally required notices and obtaining any required consent before recording or monitoring communications.

8. Customer Data and User Content

“Customer Data” means any data, records, content, contacts, messages, forms, uploads, lead information, media, notes, custom fields, workflow inputs, outputs, or other materials that you or your users submit to, store in, or process through the Services.

You retain ownership of your Customer Data, subject to the rights you grant us under these Terms.

You grant us a non-exclusive, worldwide, limited license to host, copy, process, transmit, display, format, backup, analyze, and otherwise use Customer Data as necessary to:

• provide and operate the Services;

• secure and maintain the platform;

• support integrations and workflows you enable;

• prevent abuse and enforce these Terms;

• comply with legal obligations;

• improve service functionality in a lawful and appropriately de-identified or aggregated manner where applicable.

You represent and warrant that:

• you own or control all rights necessary for Customer Data processed through the Services;

• your Customer Data and your use of the Services do not violate any law or third-party rights;

• you have provided all required notices and obtained all required rights and permissions.

9. Data Protection and Privacy

Our handling of personal data is described in our Privacy Policy.

Where LeadsTrackr processes personal data on your behalf as part of Customer Data, you acknowledge that you are responsible for determining the legal basis for collection and use of that data and for providing any required notices and obtaining any necessary consents. This aligns with the broader legal framework reflected in India’s DPDP Act and its 2025 rules, which emphasize lawful processing, notice, consent mechanics, and user rights.

If required for your use case, the parties may separately enter into a Data Processing Addendum.

10. Security

We use reasonable administrative, technical, and organizational measures designed to protect the Services and data under our control. These may include safeguards relating to access controls, authentication, logging, encryption in transit, infrastructure monitoring, secret handling, backup practices, and incident response.

However, no platform, network, software, transmission method, or storage system is completely secure. Accordingly, we do not guarantee that the Services will be uninterrupted, error-free, or completely secure.

You are responsible for:

• maintaining secure passwords and access controls;

• limiting account access to authorized personnel;

• using lawful and secure integrations;

• protecting your own devices, networks, and credentials;

• reviewing user permissions and workspace settings.

11. AI-Assisted and Automated Features

LeadsTrackr may provide AI-assisted, rules-based, or automated features for messaging, workflows, analysis, content generation, summaries, suggestions, classification, or related functions.

You acknowledge that:

• AI or automated outputs may be inaccurate, incomplete, or inappropriate for your use case;

• you are responsible for reviewing outputs before relying on or sending them;

• such outputs do not constitute legal, financial, medical, compliance, or professional advice;

• you remain fully responsible for decisions, campaigns, messages, or actions taken using those features.

We may use service providers or models to deliver these features, subject to our Privacy Policy and applicable agreements.

12. Integrations and Third-Party Services

The Services may integrate with or depend on third-party services, including but not limited to payment processors, email providers, phone and messaging providers, calendar tools, advertising platforms, social media services, hosting providers, analytics tools, and authentication providers.

Your use of third-party services is subject to their own terms, policies, pricing, and technical limitations. We are not responsible for third-party products or services, including their availability, performance, security, legality, or data handling practices.

We may suspend or discontinue an integration at any time if required by the provider, law, security concerns, technical issues, or business reasons.

13. Intellectual Property

All rights, title, and interest in and to the Services, including all software, code, designs, interfaces, workflows, templates, branding, visual elements, content, documentation, technology, and related intellectual property, are owned by or licensed to LeadsTrackr and are protected by applicable intellectual property laws.

Except for the limited right to use the Services in accordance with these Terms, no rights are granted to you.

You must not:

• copy, modify, distribute, sell, sublicense, lease, or exploit the Services except as expressly permitted;

• reverse engineer, decompile, or attempt to derive source code except where prohibited by law from restricting such rights;

• remove or alter proprietary notices, branding, or legal notices;

• use our name, logo, or branding without our prior written consent.

14. Feedback

If you provide suggestions, ideas, improvements, feedback, or recommendations regarding the Services, you grant us a perpetual, irrevocable, worldwide, royalty-free right to use, modify, implement, publish, and exploit that feedback without restriction or compensation to you.

15. Availability and Service Changes

We aim to provide reliable access to the Services but do not guarantee uninterrupted availability.

The Services may be unavailable from time to time due to maintenance, upgrades, outages, third-party failures, internet disruptions, force majeure events, regulatory changes, or technical issues.

We may modify, replace, limit, or discontinue any part of the Services at any time.

16. Suspension and Termination

We may suspend, restrict, or terminate your access to the Services immediately, with or without notice, if:

• you breach these Terms;

• you fail to pay applicable fees;

• your use creates legal, regulatory, security, reputational, or operational risk;

• required by law, court order, vendor restriction, or governmental request;

• we reasonably suspect fraud, abuse, spam, unlawful conduct, or unauthorized access.

You may stop using the Services at any time. If you cancel a paid subscription, cancellation typically takes effect at the end of the current billing period unless otherwise stated.

Upon termination or suspension:

• your right to use the Services ceases;

• access to Customer Data may be limited or disabled;

• we may delete data in accordance with our retention practices, legal obligations, and operational procedures;

• provisions that by their nature should survive termination will survive.

17. Data Export and Deletion

Where functionality is available, you may export certain Customer Data before termination or account closure.

You acknowledge that after termination, suspension, or closure, we may retain or delete data in accordance with our retention, backup, legal, tax, dispute, compliance, and security requirements.

It is your responsibility to export any data you wish to retain before your access ends.

18. Disclaimers

THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS TO THE MAXIMUM EXTENT PERMITTED BY LAW.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, LEADSTRACKR DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, RELIABILITY, AVAILABILITY, SECURITY, OR THAT THE SERVICES WILL MEET YOUR REQUIREMENTS OR BE UNINTERRUPTED OR ERROR-FREE.

WE DO NOT WARRANT THAT:

• THE SERVICES WILL ALWAYS BE AVAILABLE OR SECURE;

• ANY DATA WILL NEVER BE LOST, CORRUPTED, DELAYED, OR INTERCEPTED;

• ANY COMMUNICATIONS WILL BE DELIVERED, ROUTED, OR RECORDED SUCCESSFULLY;

• ANY CAMPAIGN, AUTOMATION, OR AI OUTPUT WILL BE LEGALLY COMPLIANT OR EFFECTIVE;

• ANY THIRD-PARTY INTEGRATION WILL REMAIN AVAILABLE OR FUNCTION AS EXPECTED.

19. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LEADSTRACKR AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, LICENSORS, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, DATA, OPPORTUNITIES, OR ANTICIPATED SAVINGS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS SHALL NOT EXCEED THE GREATER OF:

• THE AMOUNT PAID BY YOU TO LEADSTRACKR FOR THE SERVICES IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR

• ONE HUNDRED UNITED STATES DOLLARS (USD $100).

Some jurisdictions do not allow certain exclusions or limitations, so some of the above may not apply to you to the extent prohibited by law.

20. Indemnification

You agree to defend, indemnify, and hold harmless LeadsTrackr, its affiliates, officers, directors, employees, contractors, licensors, and service providers from and against any claims, actions, liabilities, damages, judgments, losses, costs, and expenses, including reasonable legal fees, arising out of or relating to:

• your use of the Services;

• your Customer Data;

• your breach of these Terms;

• your violation of law, regulation, or third-party rights;

• your communications campaigns, telephony use, messaging, call recording, or marketing practices;

• your misuse of integrations, automations, or AI-generated outputs.

21. Confidentiality

If, through use of the Services, either party receives non-public, confidential, proprietary, or sensitive information of the other party, the receiving party shall use such information only as necessary for the purpose of the relationship and shall protect it using reasonable care.

This section does not apply to information that:

• is publicly available without breach;

• was already lawfully known;

• is independently developed without use of the confidential information;

• is lawfully obtained from a third party without restriction.

Where disclosure is required by law, the receiving party may disclose only to the extent legally required.

22. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the Indian Laws, without regard to conflict of law principles.

Any disputes arising out of or relating to these Terms or the Services shall be subject to the exclusive jurisdiction of the courts located in Navi Mumbai, Maharashtra, India, unless otherwise required by applicable law.

You may choose to replace this section with an arbitration clause if that better fits your business setup.

23. Changes to These Terms

We may update these Terms from time to time. When we do, we will revise the “Last Updated” date above. If changes are material, we may provide additional notice by email, within the platform, or on our website.

Your continued use of the Services after the updated Terms become effective constitutes your acceptance of the updated Terms to the extent permitted by law.

24. Miscellaneous

• These Terms, together with our Privacy Policy and any additional policies or order forms incorporated by reference, constitute the entire agreement between you and LeadsTrackr regarding the Services.

• If any provision is held invalid or unenforceable, the remaining provisions will remain in full force and effect.

• Our failure to enforce any provision is not a waiver of that provision.

• You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, corporate restructuring, or sale of assets.

• Headings are for convenience only and do not affect interpretation.

• Nothing in these Terms creates a partnership, agency, joint venture, employment, or fiduciary relationship between the parties.

25. Contact Information

If you have any questions about these Terms, please contact:

LeadsTrackr
Website: https://leadstrackr.com
Email: contact@leadstrackr.com